Question 1

What is the First-Time Launch Special?

Accepted Answer

It's our introductory offer for new clients. You get a discounted one-time setup fee, your first month free, and a flat monthly rate that never increases. No promo-to-regular price jump — what you see is what you pay, every month.

Question 2

Is there a long-term contract?

Accepted Answer

No contract. First month is free, then flat monthly rate. Cancel anytime with 30 days notice.

Question 3

How long does it take to launch?

Accepted Answer

Our goal is 2 weeks from kickoff to launch. We'll confirm the exact timeline during your free 20-minute discovery call.

Question 4

Do I need a domain?

Accepted Answer

If you already have a domain, we'll connect it to your new site. If you don't, you can purchase one yourself and we'll set it up, or we can purchase it on your behalf. Either way, the domain is always yours.

Question 5

What do you need from me to get started?

Accepted Answer

Just the basics: your logo, brand colors, photos, business hours, and a list of your services or menu items. We handle everything else — design, development, deployment, and ongoing management.

Question 6

How does design approval work?

Accepted Answer

Before you commit, we build a private demo preview of your website and send you a link. If you love it, we move forward. If it's not the right fit, no hard feelings — we shake hands and walk away. No pressure, no obligation.

Question 7

Are website edits included?

Accepted Answer

Yes — unlimited content updates are included in your monthly subscription. Submit edit requests directly from your Client Portal, or email us. Text changes, image swaps, hours, menu updates — we handle it all. Your website is fully managed by our team.

Question 8

Do I own my website?

Accepted Answer

Yes. Full-Service Plan clients own their website source code and domain — always. If you cancel, we hand over both. AI chatbot, voice AI, and POS integration are managed services that run on our infrastructure and are included as long as you're subscribed. Your Square POS account and all its data are always yours.

Question 9

Can I upgrade my plan later?

Accepted Answer

Yes — after 3 months on your current plan, you can request an upgrade directly from your Client Portal. You'll pay the upgrade differential fee (always cheaper than standalone pricing). For example, upgrading from Starter to Pro costs $450 — less than the $499 standalone chatbot setup. Your monthly moves to the new plan's rate immediately.

Question 10

Can I downgrade my plan?

Accepted Answer

Yes, with 30 days notice. Request a downgrade from your Client Portal and our team will handle everything. Your monthly billing adjusts to the lower plan's rate on your next billing cycle. Setup fees are non-refundable, but you keep full service until the end of your current cycle.

Question 11

What if I already have a website?

Accepted Answer

You have two options: (1) Keep your current website and add our AI services as Standalone — check the Standalone Services tab. (2) Migrate to Depyx — we rebuild your site as a custom Next.js website from your existing content, and you pick a Full-Service Plan. Migration is a one-time $499 fee that replaces the plan setup fee. First month free still applies.

Question 12

What if I don't use Square POS?

Accepted Answer

No problem — your plan price stays the same. Square POS integration is included as a built-in bonus in every Full-Service Plan. If you adopt Square in the future, we'll activate the integration at no extra cost.

Question 13

What about my existing chatbot or AI service?

Accepted Answer

Subscribe to Depyx and we'll set everything up for you. You're responsible for canceling your existing providers on your own timeline — that's between you and them. We'll have your new services running as soon as you're onboarded.

Question 14

How does appointment booking work?

Accepted Answer

The AI chatbot captures booking requests from your customers — their name, preferred date, and details — then sends them to you instantly. You confirm the appointment directly with the customer.

Question 15

What about uptime and monitoring?

Accepted Answer

We monitor your website and all services 24/7 and fix issues proactively. You don't need to worry about server maintenance, security updates, or downtime — that's our job.

Question 16

Do you work with businesses outside Florida?

Accepted Answer

Absolutely. We're fully remote and work with clients across the entire USA and internationally. Everything is handled remotely — onboarding, setup, ongoing support. Same quality, same speed, wherever you are.

Question 17

Are voice AI minutes really unlimited?

Accepted Answer

Yes. All voice plans — whether bundled or standalone — include unlimited minutes at no extra charge. We don't meter your calls or charge overage fees. Your AI answers every call, every time.

Question 18

I use my personal phone as my business line — how does voice AI work?

Accepted Answer

We have three modes to fit your situation: AI Voicemail forwards only your missed calls to our AI — your personal calls are unaffected. AI Receptionist forwards all calls to AI, which transfers to you when needed. AI Business Line gives you a separate dedicated business number. We'll help you pick the right mode on our call.

Question 19

I have multiple locations — do I need multiple plans?

Accepted Answer

No. One company = one website = one plan. If you have multiple locations, we'll include all of them on your website with location-specific details like addresses, hours, and services. No need for separate plans.

Question 20

Do you have a referral program?

Accepted Answer

Yes! Refer another business to Depyx and you both receive one month free on your current plan. Ask us for your unique referral code after onboarding — there's no limit to how many businesses you can refer.